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12 Apr 2023

Full Time Field Applications Specialist at Healix Medical Limited

Healix Medical Limited – Posted by Jobs4MW Malawi

Job Description

Healix Medical Limited is inviting applications of suitably qualified personnel for the following position:

Field Applications Specialist
The application specialist will be responsible for providing application support to end-users in the country. They will be responsible for training and troubleshooting with the customers and ensuring continuous testing across the sites.


    • Be the direct applications support to users.
    • Provide both onsite and telephonic support to end-users.
    • Provide technical product demonstrations to customers for instrument, assay, and applications.
    • Assist sales and marketing representatives by providing technical details and input prior, during, or after sales.
    • In coordination with the applications lead and the local field service engineer, provide ongoing training and refresher training as needed.
    • Take ownership for reported customer enquiries and complaints and make sure that all requests and issues are answered and resolved promptly, and maximum customer satisfaction is achieved.
    • Investigate error conditions, diagnose probable root causes, and provide troubleshooting solutions over the phone or at customer sites.
    • Participate in technical conference calls and support meetings and provide input upon request.
    • Promotes effective, positive, and productive communications among team members to ensure and maximize the satisfaction of customers.
    • Manages assigned installations and training at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, installation, and support quality.
    • Able to travel flexibly across the region and internationally.


    • Excellent communication, interpersonal, self-management, and planning skills
    • Experience working with customers in governmental and public institutions
    • Ability to transfer knowledge and train users.
    • Effective customer consultative skills which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships


    • Bachelor’s degree in biomedical sciences or related field
    • Master’s degree in virology or related field a bonus
    • Experience working as an applications specialist in a similar organization
    • At least 5 years’ experience in a similar role

All submissions must be provided no later than 17th April, 2023


Method Of Application

CV and reliable references and qualifications to be emailed to

Job Categories: Customer care Job. Job Types: Full Time.


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