Job Description

Healix Medical Limited is inviting applications of suitably qualified personnel for the following position:

Field Applications Specialist
The application specialist will be responsible for providing application support to end-users in the country. They will be responsible for training and troubleshooting with the customers and ensuring continuous testing across the sites.

ROLE ESSENTIAL DUTIES AND RESPONSIBILITIES

• • Be the direct applications support to users.
  • Provide both onsite and telephonic support to end-users.
  • Provide technical product demonstrations to customers for instrument, assay, and applications.
  • Assist sales and marketing representatives by providing technical details and input prior, during, or after sales.
  • In coordination with the applications lead and the local field service engineer, provide ongoing training and refresher training as needed.
  • Take ownership for reported customer enquiries and complaints and make sure that all requests and issues are answered and resolved promptly, and maximum customer satisfaction is achieved.
  • Investigate error conditions, diagnose probable root causes, and provide troubleshooting solutions over the phone or at customer sites.
  • Participate in technical conference calls and support meetings and provide input upon request.
  • Promotes effective, positive, and productive communications among team members to ensure and maximize the satisfaction of customers.
  • Manages assigned installations and training at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, installation, and support quality.
  • Able to travel flexibly across the region and internationally.

QUALIFICATIONS

• • Excellent communication, interpersonal, self-management, and planning skills
  • Experience working with customers in governmental and public institutions
  • Ability to transfer knowledge and train users.
  • Effective customer consultative skills which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

EDUCATION AND EXPERIENCE

• • Bachelor’s degree in biomedical sciences or related field
  • Master’s degree in virology or related field a bonus
  • Experience working as an applications specialist in a similar organization
  • At least 5 years’ experience in a similar role

All submissions must be provided no later than 17th April, 2023

 

Method Of Application

CV and reliable references and qualifications to be emailed to nora@healixmw.tech.

Job Categories: Customer care Job. Job Types: Full Time.

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